Frequently Asked Questions

Everything you need to know about enhancing your living space with Lissaire.

What is the typical shipping timeframe for furniture orders?

Standard shipping for small home decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.

Do you offer a warranty on your home products?

Yes, all Lissaire furniture and lighting products come with a one-year limited warranty covering manufacturing defects and structural integrity under normal residential use.

What is your return policy for home textiles and decor?

We offer a 30-day return window for most items. Products must be in their original condition and packaging. Please note that custom-made upholstery and final sale items are non-returnable.

How can I track my order status?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our logistics portal to monitor your delivery in real-time.

Are your wood products sustainably sourced?

At Lissaire, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for qualifying purchases.